Refund policy
We have a 14-day return request policy, which means you have 14 days after receiving your item to contact us about a return, refund, replacement, or issue with your order.
Because many of our products are custom-printed, made-to-order, or fulfilled through production partners, all returns must be reviewed and approved before anything is shipped back.
To start a return or report an issue, contact us at:
Please include your order number, the item you are contacting us about, and the reason for your request. If your item arrived damaged, defective, misprinted, or incorrect, please include clear photos of the item, packaging, and issue so we can review it with our fulfillment partner.
Please do not send items back to The Deer Mafia, the manufacturer, or any production partner without contacting us first. Items sent back without prior approval may not be accepted or refunded.
Damages, Defects, Misprints, or Wrong Items
Please inspect your order when it arrives. If your item is defective, damaged, misprinted, or if you received the wrong item, contact us right away at:
Please include your order number and clear photos of the item, packaging, and issue.
If the issue is approved, we will work with you to make it right through a replacement, reprint, refund, store credit, or another approved solution, depending on the item and fulfillment partner.
Returns and Eligibility
To be eligible for an approved return, your item must be in the same condition that you received it: unworn or unused, with tags if applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.
Because many items are printed or produced when ordered, some products may not be eligible for return unless they arrive damaged, defective, misprinted, or incorrect.
Non-Returnable Items
Non-returnable items may include:
-
Custom-printed or made-to-order products
-
Personalized items
-
Gift cards
-
Final sale or clearance items
-
Items that have been worn, washed, used, damaged after delivery, or returned without original packaging when applicable
-
Items returned without prior approval
We generally cannot accept returns or exchanges for wrong size, wrong color, or change of mind on made-to-order products. Please review product descriptions, sizing information, colors, and designs carefully before placing your order.
Exchanges
Because our products may be produced through different fulfillment partners, exchanges must be requested and approved before anything is sent back.
For size or color changes, the fastest option is usually to place a new order for the item you want. If the original item is not damaged, defective, misprinted, or incorrect, a replacement may not be covered by our fulfillment partner.
We may offer a replacement discount, store credit, or another goodwill solution at our discretion.
Return Shipping
Return shipping costs may vary depending on the reason for the return.
If your item arrived damaged, defective, misprinted, or incorrect and the issue is approved, we will work with you on the appropriate solution.
If a return is approved for another reason, the customer may be responsible for return shipping costs. Return shipping instructions will be provided only after the return request has been approved.
Refunds
We will notify you once your request has been reviewed and, if a physical return is required, once the item has been received and inspected. We’ll let you know whether the refund was approved.
If approved, you’ll be refunded to your original payment method within 10 business days. Please remember that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at:
Questions
You can always contact us with any return or refund questions at: